Cellular phone and PDA usability screening is critical to your business. Actually mobile and handheld functionality testing could possibly be even more important than computer-based usability testing. The main reasons for this are:
— The number of people accessing the Internet from portable and portable devices is increasing for a massive cost – in 2008 the only person there’ll be an estimated 49.50 million PDAs sold global.
– People generally have way less experience of utilizing their mobile to search online than they do of using their pc. This means that computer-based users may be assumed to get a higher level of existing expertise than mobile and handheld users.
– The platform by which users get your site is far less expected when using cell phones. Computer-based site visitors generally only differ from the other person in their internet browser and operating system (i. y. most people will make use of a screen, mouse button and keyboard), whereas the various types of mobile phones and PDAs are different can substantially.
Which usually mobile phones and PDAs do you need to consider?
Mobiles and PDAs can differ in one another significantly, and this will certainly radically switch how people experience and use websites. Some of the ways in which handheld equipment can differ involve:
– Screen-size (small or large)
– Display screen layout (portrait vs . landscape)
– Input system (stylus, 3media.biz numeric pad, dial-wheel, QWERTY keypad)
Because the cellular phone / PERSONAL DIGITAL ASSISTANT that somebody is applying will have this sort of a outstanding effect on their experience of your web site, you should try to test with numerous mobile phones and PDAs as is possible.
Of course , assessment with every mobile phone and PERSONAL DIGITAL ASSISTANT is out of the question. Here are some tips to help narrow down the number of gadgets you’ll need to evaluation with:
– Your cellular site visitors could belong to a specific audience. Specified audiences often prefer particular types of phones (e. g. mobile phones with big screens that are designed to support on the web access vs . small-screen designs that aren’t).
– You will find ‘phone families’ that offer a very similar user experience (and will not need to be examined individually).
— You may want to00 test when using the most well-known mobile phones in Europe and also the most popular models that are to be used to get your site (you actually can check your site stats to find out this kind of information).
Who do you want to test with?
The people you wish to conduct the mobile phone functionality testing sessions with definitely will, of course , be based upon your particular organization and its market. Some things to bear in mind include:
– How much experience they should have got of using their mobile phones to locate services. This really is particularly significant as the market with respect to accessing internet services through mobile phones keeps growing and the percent of ‘complete novices’ (i. e. people using the technology for the first time) will be very good higher than for computer users of your website.
– Which cellphone or PERSONAL DIGITAL ASSISTANT they have. We would usually suggest that people employ their own cellphone in a workout, so the test can concentrate on your website but not on the way the handheld device functions.
Wherever should mobile usability screening sessions end up being conducted?
Mobiles and PDAs are used in the real world therefore usability diagnostic tests of hand held devices should therefore not merely take place in a usability lab.
Where, when and how a mobile phone is utilized is critical into a person’s connection with the site they are really accessing. Some following conditions could affect this knowledge and therefore factors of the website’s usability:
— Background sound
– Contingency tasks (i. e. nearly anything the person does at the same time)
– Physical movement
As such, we’d recommend, if at all possible, that virtually any mobile phone and PDA usability testing can be conducted at a lab and also in the ‘outside world’.
How you program and operate mobile phone usability sessions will be based on your organization and its target market, but the most popular techniques of mobile simplicity testing consist of:
– Lab-based (using a camera to record the session)
– Diary-studies (asking people to preserve a diary of how they have used their very own mobile phone and any problems they encounter)
– Daily news prototypes (running usability examining on a paper based version on the site, employing mobile phone screen-sized pieces of paper)